.mockup-frame{border:1px solid var(--border);border-radius:var(--radius-md);background:var(--surface);text-align:left;width:100%;max-width:720px;position:relative;overflow:hidden;box-shadow:0 4px 32px #0000000f,0 1px 4px #0000000a}.mockup-topbar{border-bottom:1px solid var(--border);background:var(--canvas);flex-shrink:0;align-items:center;gap:6px;padding:10px 14px;display:flex}.mockup-dot{background:var(--border-strong);border-radius:50%;width:8px;height:8px}.mi-shell{height:440px;display:flex;overflow:hidden}.mi-list{border-right:1px solid var(--border);background:var(--surface);flex-direction:column;width:260px;min-width:260px;display:flex;overflow-y:auto}.mi-list-header{border-bottom:1px solid var(--border);flex-shrink:0;justify-content:space-between;align-items:center;padding:.625rem .875rem;display:flex}.mi-list-title{font-family:var(--font-serif);color:var(--ink);margin:0;font-size:.9375rem;font-weight:500}.mi-filter-tabs{border-bottom:1px solid var(--border);flex-shrink:0;display:flex}.mi-filter-tab{font-family:var(--font-sans);color:var(--ink-muted);cursor:default;background:0 0;border:none;border-bottom:2px solid #0000;flex:1;padding:.5rem 0;font-size:.75rem;font-weight:500}.mi-filter-tab.active{color:var(--accent);border-bottom-color:var(--accent)}.mi-item{border-bottom:1px solid var(--border);cursor:default;transition:background var(--transition-fast);padding:.625rem .875rem}.mi-item.active{background:color-mix(in srgb, var(--accent) 6%, transparent)}.mi-item-row{justify-content:space-between;align-items:center;gap:.5rem;margin-bottom:.25rem;display:flex}.mi-item-name{font-family:var(--font-sans);color:var(--ink);font-size:.8125rem;font-weight:600}.mi-item-time{font-family:var(--font-mono);color:var(--ink-muted);flex-shrink:0;font-size:.625rem}.mi-item-preview{color:var(--ink-muted);white-space:nowrap;text-overflow:ellipsis;margin-bottom:.375rem;font-size:.75rem;overflow:hidden}.mi-item-badges{flex-wrap:wrap;align-items:center;gap:.25rem;display:flex}.mi-channel-badge{font-family:var(--font-mono);text-transform:uppercase;letter-spacing:.04em;border-radius:3px;padding:1px 5px;font-size:.5625rem;font-weight:600}.mi-channel-badge--widget{background:color-mix(in srgb, var(--accent) 12%, transparent);color:var(--accent)}.mi-channel-badge--email{color:#1e40af;background:#dbeafe}.mi-channel-badge--contact_form{color:#6b21a8;background:#f3e8ff}.mi-status-badge{font-family:var(--font-mono);text-transform:uppercase;letter-spacing:.04em;border-radius:3px;padding:1px 5px;font-size:.5625rem;font-weight:600}.mi-status-badge--open{background:var(--pill-bg,#fbf3db);color:var(--pill-ink,#8a6a1f)}.mi-status-badge--resolved{background:var(--ok-bg,#edf3ec);color:var(--ok-ink,#346538)}.mi-tag{font-family:var(--font-mono);text-transform:uppercase;letter-spacing:.03em;border-radius:2px;padding:1px 5px;font-size:.5rem;font-weight:600}.mi-detail{flex-direction:column;flex:1;min-width:0;display:flex;overflow:hidden}.mi-detail-header{border-bottom:1px solid var(--border);background:var(--surface);flex-shrink:0;justify-content:space-between;align-items:center;padding:.625rem 1rem;display:flex}.mi-detail-visitor{font-family:var(--font-sans);color:var(--ink);font-size:.875rem;font-weight:600}.mi-detail-email{color:var(--ink-muted);font-size:.75rem}.mi-detail-actions{gap:.375rem;display:flex}.mi-resolve-btn{font-family:var(--font-sans);border:1px solid var(--border);border-radius:var(--radius-sm);background:var(--surface);min-height:28px;color:var(--ink-muted);cursor:default;padding:.25rem .75rem;font-size:.75rem;font-weight:500}.mi-messages{flex-direction:column;flex:1;align-self:center;gap:.5rem;width:100%;max-width:560px;min-height:0;padding:.875rem 1.25rem;display:flex;overflow-y:auto}.mi-message-row{flex-direction:column;display:flex}.mi-message-row--visitor{align-items:flex-start}.mi-message-row--agent{align-items:flex-end}.mi-msg{border-radius:var(--radius-md);word-break:break-word;max-width:60%;padding:.5rem .75rem;font-size:.8125rem;line-height:1.5}.mi-msg--visitor{background:var(--canvas);border:1px solid var(--border);color:var(--ink);border-bottom-left-radius:2px;align-self:flex-start}.mi-msg--agent{background:var(--accent);color:#fff;border-bottom-right-radius:2px;align-self:flex-end}.mi-msg--ai{background:var(--accent);color:#fff;border-bottom-right-radius:2px;align-self:flex-end;position:relative}.mi-msg-time{font-family:var(--font-mono);opacity:.55;margin-top:.125rem;font-size:.5625rem}.mi-msg-ai-badge{font-family:var(--font-mono);letter-spacing:.04em;text-transform:uppercase;opacity:.75;margin-left:.375rem;font-size:.55rem;font-weight:600}.mi-ai-draft{border:1px solid var(--border-strong);border-top:2px solid var(--accent);border-radius:var(--radius-sm);background:var(--surface);animation:slide-in .2s var(--ease-expo);flex-direction:column;flex-shrink:0;gap:.375rem;margin:0 1rem .75rem;padding:.625rem .875rem;display:flex}@keyframes slide-in{0%{opacity:0;transform:translateY(6px)}to{opacity:1;transform:translateY(0)}}.mi-ai-draft-header{justify-content:space-between;align-items:center;gap:.5rem;display:flex}.mi-ai-draft-label{font-family:var(--font-mono);color:var(--accent);text-transform:uppercase;letter-spacing:.06em;font-size:.625rem;font-weight:700}.mi-ai-draft-actions{gap:.375rem;display:flex}.mi-ai-draft-btn{font-family:var(--font-sans);border-radius:var(--radius-sm);border:1px solid var(--border-strong);background:var(--canvas);min-height:24px;color:var(--ink);cursor:default;white-space:nowrap;padding:.2rem .5rem;font-size:.6875rem;font-weight:500}.mi-ai-draft-btn--send{background:var(--accent);border-color:var(--accent);color:#fff}.mi-ai-draft-text{color:var(--ink-muted);-webkit-line-clamp:2;-webkit-box-orient:vertical;padding-top:.125rem;font-size:.8125rem;line-height:1.5;display:-webkit-box;overflow:hidden}.mi-reply{border-top:1px solid var(--border);background:var(--surface);flex-shrink:0;gap:.5rem;padding:.625rem 1rem;display:flex}.mi-reply-input{resize:none;border:1px solid var(--border);border-radius:var(--radius-sm);font-family:var(--font-sans);color:var(--ink);background:var(--canvas);pointer-events:none;flex:1;height:36px;padding:.4rem .625rem;font-size:.8125rem}.mi-reply-btn{font-family:var(--font-sans);border-radius:var(--radius-sm);background:var(--accent);color:#fff;cursor:default;border:none;height:36px;padding:.4rem .875rem;font-size:.8125rem;font-weight:500}.mi-tags-bar{border-bottom:1px solid var(--border);background:var(--canvas);flex-shrink:0;align-items:center;gap:.375rem;min-height:36px;padding:.375rem 1rem;display:flex}.ma-body{flex-direction:column;gap:1rem;padding:1.25rem;display:flex}.ma-stats{grid-template-columns:repeat(4,1fr);gap:.625rem;display:grid}.ma-stat{background:var(--canvas);border:1px solid var(--border);border-radius:var(--radius-sm);flex-direction:column;gap:.125rem;padding:.875rem .75rem;display:flex}.ma-stat-number{color:var(--ink);font-variant-numeric:tabular-nums;font-size:1.625rem;font-weight:700;line-height:1}.ma-stat-label{font-family:var(--font-mono);color:var(--ink-muted);text-transform:uppercase;letter-spacing:.05em;font-size:.5625rem;font-weight:600}.ma-stat-trend{border-radius:999px;width:fit-content;margin-top:.25rem;padding:1px 6px;font-size:.625rem;font-weight:600}.ma-stat-trend--up{color:#065f46;background:#d1fae5}.ma-stat-trend--down{color:#991b1b;background:#fee2e2}.ma-section{background:var(--canvas);border:1px solid var(--border);border-radius:var(--radius-sm);padding:.875rem 1rem}.ma-section-title{color:var(--ink);text-transform:uppercase;letter-spacing:.04em;font-size:.75rem;font-weight:600;font-family:var(--font-mono);margin:0 0 .625rem}.ma-chart{align-items:flex-end;gap:3px;height:64px;display:flex}.ma-bar-wrap{flex-direction:column;flex:1;justify-content:flex-end;align-items:center;height:100%;display:flex}.ma-bar{background:var(--accent);opacity:.7;border-radius:2px 2px 0 0;width:100%;min-height:3px}.ma-topic-row{align-items:center;gap:.625rem;margin-bottom:.375rem;display:flex}.ma-topic-label{color:var(--ink);flex-shrink:0;min-width:120px;font-size:.75rem}.ma-topic-bar-wrap{background:var(--border);border-radius:3px;flex:1;height:6px;overflow:hidden}.ma-topic-bar{background:var(--accent);opacity:.7;border-radius:3px;height:100%}.ma-topic-count{font-family:var(--font-mono);color:var(--ink-muted);text-align:right;min-width:20px;font-size:.625rem}.ma-suggestion{color:var(--ink);border:1px solid var(--border-strong);background:color-mix(in srgb, var(--accent) 6%, transparent);border-radius:var(--radius-sm);padding:.5rem .75rem;font-size:.8125rem}.mhc-body{flex-direction:column;gap:1rem;padding:1.25rem;display:flex}.mhc-search-wrap{justify-content:center;display:flex}.mhc-search{border:1px solid var(--border);border-radius:var(--radius-pill);background:var(--canvas);width:100%;max-width:360px;color:var(--ink);pointer-events:none;padding:.5rem 1rem;font-size:.875rem}.mhc-grid{grid-template-columns:repeat(auto-fill,minmax(200px,1fr));gap:.75rem;display:grid}.mhc-card{background:var(--canvas);border:1px solid var(--border);border-radius:var(--radius-sm);padding:.875rem}.mhc-card-title{color:var(--ink);margin:0 0 .375rem;font-size:.875rem;font-weight:600;line-height:1.3}.mhc-card-excerpt{color:var(--ink-muted);margin:0;font-size:.75rem;line-height:1.5}.mau-body{flex-direction:column;gap:.625rem;padding:1rem;display:flex}.mau-rule{background:var(--canvas);border:1px solid var(--border);border-radius:var(--radius-sm);align-items:center;gap:.75rem;padding:.75rem 1rem;display:flex}.mau-rule-content{flex-direction:column;flex:1;gap:.25rem;display:flex}.mau-rule-trigger{color:var(--ink);font-size:.75rem;font-weight:600}.mau-rule-action{color:var(--ink-muted);font-size:.6875rem}.mau-rule-condition{font-family:var(--font-mono);color:var(--ink-muted);background:var(--border);border-radius:3px;width:fit-content;padding:1px 5px;font-size:.6rem}.mau-toggle{background:var(--accent);border-radius:8px;flex-shrink:0;width:28px;height:16px;position:relative}.mau-toggle:after{content:"";background:#fff;border-radius:50%;width:12px;height:12px;position:absolute;top:2px;right:2px}@media (max-width:768px){.mi-shell{height:360px}.mi-list{width:200px;min-width:200px}.ma-stats{grid-template-columns:repeat(2,1fr)}}@media (max-width:540px){.mi-shell{height:420px}.mi-list{display:none}.mi-ai-draft{padding:.5rem .75rem}.ma-stats{grid-template-columns:repeat(2,1fr)}}